FAQ

Founded at the end of the 19th century, Le Tanneur has
always created leather goods designed to last. Guided by a desire to create
pieces that are both useful and well-crafted, it upholds precision expertise,
carried out by artisans attentive to every detail. From the outset, the company
was renowned for its innovations, including the Sans Couture purse, the
result of an ingenious construction process that reflects its keen attention to
detail. Over the years, Le Tanneur has adapted to changing customs and trades,
without ever straying from what underpins its identity: demanding design,
mastery of the finest materials and a deep commitment to the finish. To
continue this story, please discover our dedicated page: Our history

The company was founded in France in 1898. The name reflects genuine expertise in leather craftsmanship and the use of quality materials. Its legacy is reflected today in the complexity of its creations. It can also be seen in the attention to detail, practicality, and timeless elegance of each piece. Find out more about Le Tanneur by viewing the brand's history

The name Le Tanneur means "The Tanner", a direct reference to the profession of tanning, an essential part of leatherworking. Tanning is the fundamental stage that transforms the raw hide or skin into a high-quality, supple, and durable material. In choosing this name, the brand is affirming its attachment to leather and its expertise in working this material from the outset. Founded in France in 1898, Le Tanneur has a long history of craftsmanship and high standards of quality. The name also conveys authenticity, durability, and respect for the craft and professions that bring out the best in leather. To find out more about our history, click here.

Our creations take shape in partner workshops in France, Europe and beyond, chosen for their mastery of precision craftsmanship: full-grain leatherwork, refined edge finishing, clean-edge construction, saddlery expertise and technical small leather goods. Each workshop is selected
for its excellence in a craft that is essential to the piece it creates. From
the initial prototypes to the final quality controls, our teams work closely
with these workshops to ensure that the finished product meets the brand's exacting standards: the right materials, meticulous finishes and craftsmanship with attention to detail. To find out more about our production sites, please visit
this page: Where are Le Tanneur Bags Made

The brand prioritises full-grain leathers sourced from tanneries renowned for the quality of their processing and their
commitment to environmental standards. Depending on the collection, we select
smooth, grained, suede or corrected-grain leathers, each chosen to suit a
specific purpose, balancing durability with a sophisticated finish. A large
proportion of our leathers come from Leather Working Group (LWG)-certified
tanneries, a guarantee of responsible management of water, energy and waste. We also incorporate other carefully sourced materials: recycled textiles,
certified linings and components from traceable supply chains, as part of our
commitment to continuous improvement. To find out more about our materials,
their origins and our certifications, click here: Our commitments

Three of the Maison’s iconic lines – Louise, Madeleine and Sans Couture – are made in France. Each is crafted in a specialist French workshop, chosen for its mastery of demanding techniques: hand-cutting, raw-edge assembly, saddle stitching, or invisible stitching for the Sans Couture line. While only these three lines are produced in France, all our
collections are conceived and designed in Paris, at our headquarters on Rue
Tronchet. It's here that our creative teams shape every detail: the choice of
leathers, the proportions, the finishes. To discover our collections made in
France: Our French Savoir-Faire

Our sustainable approach is based on rigorous choices: LWG-certified full-grain leathers from tanneries assessed for their responsible management of water, energy and waste. Ethical production, carried out by partner workshops that have signed our Ethical Charter. A circular approach,
incorporating recycled materials, particularly leather offcuts used for our
jewellery boxes and small leather goods.

Leather consists of the grain, its natural surface where the grain pattern appears, and the flesh, a more fibrous area located underneath. The brand favours full-grain leather to preserve the authenticity and original qualities of the hide. Among the leathers we work with is smooth leather, which is distinguished by a uniform surface achieved through precise finishing. Grained leather features a pronounced texture, either natural or created during the tanning process. Nubuck, delicately sanded on the grain side, develops a
soft feel and a distinctive matte appearance. To discover our premium
materials: Our beautiful materials - Le Tanneur

Le Tanneur has a strong link with Paris, the city which plays such an iconic part in its history and where its offices are still located today. There's also the flagship Le Tanneur store at number 16, boulevard des Capucines. This unique location offers the opportunity to immerse yourself in the history of the company and its iconic range of leather goods. If you're lucky, you'll also be able to take part in one of the workshops that is run directly in the flagship store. These special workshops provide an insight into leather craftsmanship, artisanal techniques, and the brand’s DNA. To find out more and discover upcoming dates, visit our workshop page. We also have boutiques and concessions throughout France, especially in major cities. Use our Store Locator to find the nearest point of sale during your stay in France: Le Tanneur Stores

We deliver to the United States.

For deliveries to other countries, please visit us at letanneur.com

We offer the following shipping method :

• FedEx
  Express Delivery (2-3 days) - All duties included.

Free shipping and returns on all US orders.

Enjoy free shipping on all orders to the US, with all duties
included.

Taxes may be applied at checkout depending on your state.

Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30
days after the date of the Order Confirmation, unless there are exceptional
circumstances and except in the case of pre-orders.

To make an order online, you simply need to browse the different categories on the site, giving you access to all of our products. You
can also browse by selecting for a type of product. Pick which products you
wish to purchase by clicking “Add to cart”. Once these products are in your
cart, you can check the content of it by clicking on the basket, and then let
yourself be guided by clicking on the “make an order” button.

We offer the following shipping method:

• FedEx
  Express Delivery (2-3 days) - All duties included

We will send you an email with information and a link to the carrier tracking link as soon as your package is delivered to logistics. You will be able to follow the progress of your order via the link sent in the
order confirmation email.

Once your order is confirmed, we will send you a confirmation email or a text message with the timeframe of your order. You can
also access this information from your customer account in the “My orders” tab.

Then, we send you an email or sms of information, as well as the link to the carrier's tracking link as soon as your parcel is deposited in logistics. You can follow the progress of your order via this link.

Any changes to the items in an order — adding, removing or changing a model — will result in the cancellation of the entire order. However, if you only wish to adjust your delivery or billing details, our
customer service team will be happy to assist you. To cancel your order, simply
contact our customer service department. Once we have checked the order status,
we will proceed with the cancellation and issue a refund where this is still
possible. If the order can no longer be cancelled, you can either refuse to
accept the parcel on delivery or return it following the usual procedure.

If you have not received a confirmation or tracking link after placing your order, please contact our customer service department (customer-care@letanneuretcie.com). Our team will then be able to check the status of your order, ensure that it has been processed, and send you the necessary tracking information. Please state your name and, if possible, your order number to help us process your request.

In this case please contact our customer service at the following address: customer-care@letanneuretcie.com.

Return shipping is free using the Prepaid Return Label included with your order.

The return window is 30 days.

Our website only offers returns for a refund; no exchanges are possible.

If you purchased your item on our US website:

- You cannot submit a return request via our website.

- You will have received a return label and a return form in your parcel.

- You can therefore place your return form inside your parcel with your
product, stick the return label onto your parcel and drop it off at a UPS
branch.

- If you have not received these documents, our customer service team will be
happy to send them to you; simply contact them at customer-care@letanneurcie.com

Return shipping is free using the Prepaid Return Label included with your order. Please return the item(s) to us within 30 days of purchase for a full refund.

Your refund will be processed within 15 days after having received your package in our logistics, directly onto the payment method you payed for to confirm your order.

No, it must be returned to the store where it was purchased, upon presentation of the unused receipt, in its original packaging and with its label attached. You have several options: exchange or credit note within 30
days, or refund within 14 days. Personalised items, embroidered items and ‘almost perfect’ items are neither exchangeable nor refundable. After-sales service is available only in the country of purchase.

Why haven’t I received a confirmation or shipping notification?

These emails can possibly be found in your “unwanted” or in your “spam” folder in your email system, these are often more sensible to protect your privacy by identifying mails who are not part of your contact list
for example.

If your payment isn’t going through, make sure your card numbers and expiration dates are correct.

Verify with your bank establishment that they are not blocking the payment.

Please note that due to the new U.S. customs regulations, the tracking information may take longer to update. It will only become active once the package reaches the United States, which will take around 3–4 days.

All our products are covered by the legal guarantee of conformity for 24 months from the date of receipt, in accordance with articles L217-4 to L217-14 of the French Consumer Code. This guarantee covers defects of conformity found in the item. Signs of wear and tear resulting from friction or everyday use are not covered, and any repairs relating to such use remain the customer’s responsibility.

If you notice a manufacturing defect, our customer service department will be happy to assist you. To enable us to consider your request, please send an e-mail to customer-care@letanneuretcie.com:
1 - Photos clearly showing the defect. 2 - A description of the circumstances
in which the defect occurred. 3 - Your proof of purchase: invoice, order number
or, failing that, the email address or first and last name used at the time of
purchase.

Without proof of purchase, the item is considered out of warranty and no refund will be offered.

If the defect is due to a manufacturing fault, we will send you a return slip and shipping label to collect your item. Once it has been received in our warehouse, the refund will be issued within 48 hours. The time taken for the sum to appear in your account depends on your bank. If the fault is not covered by the statutory guarantee of conformity, you will be directed to one of our own stores (excluding retailers) for an inspection and, if necessary, a repair quote. If there's no store nearby, you can use the repair shop of your choice.

As your item was purchased from a partner retailer, they remain your sole point of contact. In accordance with the legal provisions governing the legal warranty of conformity, it is the seller who is responsible for its implementation, where applicable. This guarantee is defined by the French Consumer Code, in particular articles L217-3 to L217-20:

*https://www.legifrance.gouv.fr/codes/section_lc/LEGITEXT000006069565/LEGISCTA000032221271/2022-01-01

*Achat d'un produit : garantie légale de conformité

Please contact your retailer with your receipt so that they can examine your item and offer you a suitable solution.

We offer payment of your eshop orders by credit card: Visa, MasterCard, American Express, Discover, Google Wallet, PayPal and Klarna.

If you encounter any difficulties during the payment process, please first check that your card or payment account details are
correct and up to date. Also ensure that your bank has not blocked the transaction for security reasons or due to a spending limit. If the problem persists, you can try another payment method or try again from another browser. For further assistance, please contact our customer service department at customer-care@letanneuretcie.com.
Our teams will be able to guide you step by step to ensure your order is successfully processed.

Customs duties are included in the product prices. However, local taxes may apply depending on the destination state. Where applicable, these will be shown separately at checkout.

Maintaining a leather bag or accessory depends on the type of leather used. Smooth leather, grained leather and nubuck are not treated in the same way and require specific care. Inappropriate care can alter the colour, suppleness or texture of your item. To keep your items looking their best and ensure they last, we recommend following the specific care instructions for each type of leather. You’ll find all our recommendations —
cleaning, protection and storage — on our page dedicated to leather care, which
guides you step-by-step according to the material of your item. Detailed
instructions are available here.

If your leather bag has been exposed to rain, it's important to act quickly. Gently dab away the moisture with a soft cloth or cotton towel, without rubbing, so as not to damage the leather’s grain. Leave to dry naturally at room temperature, avoiding any source of direct heat that might dry out or stiffen the material. Regular care following contact with water helps to minimise the appearance of stains or water marks. You can find all our
care advice here.

To maintain your leather items, we recommend using products suited to the type of leather in question. A nourisher or cream designed for smooth, full-grain leather helps preserve its suppleness, while a waterproofing spray for grained leather protects the texture and minimises the appearance of stains. For nubuck or suede, using soft brushes and specific erasers allows you to clean the material without damaging it. Please avoid using generic or household products that may dry out or alter the color of the leather. Appropriate products extend the lifespan of your items and preserve their natural appearance. Full instructions for the care of your leather items are available here.

For any repair - for out-of-warranty items that have already been used,request, the Customer must contact Le Tanneur After-Sales Service by email at the following address: customer-care@letanneuretcie.com,
providing photos of the product(s), as well as proof of purchase. product(s),
as well as the proof of purchase. If your item is under warranty (twelve (12)
months), you will receive an exchange.

Depending on the findings, the product will be taken care of by Le Tanneur's After-Sales Service. Le Tanneur items are guaranteed for 1 (one) year from the date of purchase and 6 (six) months for items sold in the factory outlet.

Subject to applicable legal provisions, the product will be transferred to the Le Tanneur repair shop which will decide of what happens, considering:

• In case of a manufacturing fault, Le Tanneur will replace your product. If there are no more stocks, we will suggest you select a product from our new collection with equal value to the damaged item.

Before taking any further action, please check the seller’s details on your invoice. The seller remains your sole point of contact for any queries regarding your purchase.
Purchases made in a Le Tanneur store

If your item was purchased in one of our stores, you can
find their contact details here: Boutiques Le Tanneur -
Découvrez nos magasins

Purchases on our website

For international customers: customer-care@letanneurcie.com
Our teams are here to assist you and answer any questions you may have.

To create an account on our online shop, enter your email address, which becomes your username, as well as other information required in the required fields.

Click on the “my account” tab and enter your username and password. Once connected, you can view and modify your personal information.

When you click on the forgotten
password link, please enter the email address which was used to create your
account. Your password will then be immediately sent to your email address.
Make sure to check your spam folder if you have not received the email.

Sign up to the Le Tanneur newsletter by entering your email address at the bottom of the home page. You will be kept up to date with the news of Le Tanneur, our privilege offers and our events.

You can unsubscribe from the newsletter by clicking on the unsubscribe link at the bottom of the newsletters you receive. Do not hesitate to contact our customer service by email at customer-care@letanneuretcie.com if you have any issues.

The information that you give us to properly treat your order is used only in the framework of our commercial relation. In no way this data can be shared or sold to a third party. In agreement to the Loi
Informatique and Liberte of the 6 January 1978, you have the right to access
and modify your personal data. Regarding your banking details, this information
is used only in the framework of your payment with our secure payment partners.
We do not keep any bank information regarding your account.